Refund & Shipping

This policy covers COCO Batch Mix bought on donzel.in, the one Donzel creation we ship. Everything else on the menu is served fresh at our outlets.

Shipping

We ship to addresses in India that our courier partners serve. Orders are prepaid online through Razorpay; there is no cash on delivery.

Delivery is free on orders of ₹999 and above. Below that, a flat ₹79 is added at checkout, and the total you see before you pay is the total you are charged.

Delivery time depends on your PIN code and the courier. Once your order ships, your order page shows the courier and the tracking number. You can open it from the link on your confirmation, or any time from Track your order with your order number and mobile number.

If a courier cannot reach your PIN code, we will let you know, cancel the order and refund you in full.

Cancellations

You can cancel any time before your order ships. Write to customersupport@donzel.in with your order number and we will cancel it and refund the full amount, delivery included. Once an order has shipped it can no longer be cancelled.

Returns

COCO Batch Mix is a food product, so we cannot take back a pack once it has been delivered. If your pack arrives damaged, opened or leaking, or it is not what you ordered, write to customersupport@donzel.in within 48 hours of delivery with your order number and a photo of the pack. We will send a replacement or refund you in full, whichever you prefer.

Refunds

Refunds go back to the card, UPI account or wallet you paid with, through Razorpay. We start the refund as soon as it is approved; your bank usually takes 5 to 7 working days to show it.

If a payment left your account but your order page never confirmed it, write to customersupport@donzel.in with the order number. We check every such payment with Razorpay and either confirm the order or refund it.